Support Brokerage is now seen as a crucial component to the transformation of Social Care under the Government’s Personalisation Agenda and our Support Brokerage e-learning course is designed to help train the large and varied cross section of people involved in it.

Our course aims to promote an understanding of the role of a Support Broker among service users, their families, carers, staff and managers in statutory and voluntary organisations within the Health, Social and Community Sectors; offer an introduction to good policy and practice in the areas of Personalisation and Self-Directed Care and promote the development of support that is truly user-led.

Our high quality course contains interviews with Support Brokers, case studies and quizzes to further engage learners. As with all our courses, it can be customised for each individual organisation and allows electronic tracking of user and usage. It can also be accessed 24 hours a day, 7 days a week which gives learners both the advantage and flexibility of completing the course at their own pace and to suit their work schedule.

Autism is a lifelong development disability affecting how an individual communicates and relates to the world around them.

Everyone with an Autistic Spectrum Condition is unique. As highlighted in the ‘Getting it Right for People with Autism’ 2011 report, it is essential that Care and Support Services work together to give careful consideration to each person’s particular needs, strengths, talents and wishes. Support should be person centred and timely.
Working this way will make a positive difference to people’s lives and will help us to value the things they bring to ours.

Our Understanding Autism E-learning course is designed for anyone whose job may bring them into day to day contact with people with Autism. The course aims to help in a number of ways. These include providing a ‘basic awareness’ level of skills and knowledge as described in the Autism Skills and Knowledge list produced by Skills for Health, Skills for Care and the National Autistic Society. It offers an introduction to policy and good practice in supporting people with Autistic Spectrum Conditions and also provides practical approaches, tools and technologies that promote a person centred approach to meeting needs.

Our high quality course contains case studies and quizzes to further engage learners. As with all our courses, it can be customised for each individual organisation and allows electronic tracking of user and usage. It can also be accessed 24 hours a day, 7 days a week which gives learners both the advantage and flexibility of completing the course at their own pace and to suit their work schedule.

Current national policies around Personalisation require employers to provide more flexible and individualised care and support to give people maximum control and choice.

This develops an organisational culture which values and empowers people, respecting them as individuals and promoting their rights, dignity, choice, aspirations, independence and overall wellbeing.

Person Centred Thinking e-learning is an awareness level programme designed to help Health, Social Care, PVI staff, together with the people they support and their carers, in a number of ways. These include providing an awareness of what Person Centred Thinking means; the Background to Person Centred Thinking in Social and Healthcare; what Person Centred Practice is; Person Centred Thinking tools and how to use them; Person Centred approaches in assessment and planning and Person Centred Support and Care.

Our high quality course contains photo-animated interviews with those using a Person Centred approach, case studies and quizzes to further engage learners. As with all our courses, it can be customised for each individual organisation and allows electronic tracking of user and usage. It can also be accessed 24 hours a day, 7 days a week which gives learners both the advantage and flexibility of completing the course at their own pace and to suit their work schedule.

In line with the current Government’s ‘Help Children Achieve More’ strategy and its emphasis on all organisations working together to ensure this happens, our Common Core framework describes the basic skills and knowledge needed if you have regular contact with children, young people and families through your job.

Workers need good basic knowledge and skills so that services meet people’s needs and improve children’s life chances.

Common Core of Skills and Knowledge e-learning is an awareness level programme designed to help children’s workforce staff in the statutory, voluntary and independent sectors in a number of ways. These include providing a basic understanding of the importance of child protection; knowledge of local procedures to keep children safe; working with other agencies to deliver a good service; learning effective communication skills and how to share information appropriately; understanding how babies, children and young people develop and providing support during periods of transition.

It is the foundation on which to make use of some of our other programmes including Safeguarding Children, Safeguarding Leadership, CAF, Integrated Working, Lead Professional, Information Sharing and Working with Parents.

As with all our courses, it can be customised for each individual organisation to meet their particular local strategies. We have already created bespoke foundation programmes for Warrington- ‘One Force’ and are in the process of completing Tower Hamlets ‘Family Wellbeing Model’.

The course allows electronic tracking of user and usage and can be accessed 24 hours a day, 7 days a week which gives learners both the advantage and flexibility of completing the course at their own pace and to suit their work schedule.

Come and visit our stand to find out more about our products and services and how we can help you achieve greater efficiency and cost effectiveness whilst providing the best quality of care.

That is why Kwango are proud to be the first Social Care e-learning provider in England to receive the Skills Academy Excellence Award for our e-learning programmes. This endorsement provides customers with a guarantee that they are receiving the best possible training and that they are investing wisely in developing their staff.

Training providers who are ‘Centres of Excellence’ demonstrate exemplary commitment to meeting the needs of learners in Adult Social Care, complying with the social model of care and understanding and measuring the impact of their provision on the lives of service users.

E-Learning can play a crucial role in creating efficiencies and Kwango are committed to providing cost effective Social Care and Healthcare E-Learning which is engaging, flexible and fully accessible.

• We charge a ‘one-off’ fee for an indefinite, unlimited licence which means courses can be made available to customer’s partner agencies and the Private, Voluntary and Independent sector, thus reaching out to many 1000s of learners.
• We deliver both bespoke and off-the-shelf Social Care E-learning and Healthcare E-learning courses and all courses are visually stimulating, highly interactive and contain case examples, informal and formal quizzes, photo-animated interviews/ case studies and action plans.
• All courses can be accessed 24 hours a day, 7 days a week which gives learners both the advantage and flexibility of completing courses at their own pace and to suit their work schedule.
• Kwango Social Care E-Learning and Healthcare E-Learning is carefully designed to meet a range of learning needs. It can be used on its own as awareness raising for individual and group development for staff who may not receive any other form of training. Alternatively, it can be used as part of face-to-face training and act as a pre-learner, as a refresher or reminder of face-to-face training.

We firmly believe that E-Learning is not just about transferring knowledge. It should also help to change practice, so the best quality of care is provided throughout as demonstrated by our Excellence status.

Better Health, Better Lives e-learning is an awareness level programme designed to help frontline Health and Social Care staff and the private, voluntary and independent sectors in a number of ways. These include providing a basic understanding of what a learning disability is; common health issues experienced by people with learning disabilities; access to healthcare for people with learning disabilities; supporting their health needs in the community; promoting healthy lifestyles and community issues.

Commissioner of our ‘Better Health, Better Lives’ E-Learning course Jim Blair, Consultant Nurse Learning Disabilities, St George’s Healthcare NHS Trust and Senior Lecturer Learning Disabilities, Kingston University/St George’s University of London comments:

‘I think this is an excellent tool and should as a package enhance the care people with learning disability experience. I recommend its use within all health and social care as well as educational settings to enhance awareness of the particular issues people with a learning disability and their families face when coming into contact with services. This programme provides guidance on how to get things right when supporting people with a learning disability. Hopefully through using this programmes the care and support people with a learning disability receive in the UK will improve greatly.’

Our high quality course contains photo-animated interviews with those with learning disabilities and quizzes to further engage learners. As with all our courses, it can be customised for each individual organisation and allows electronic tracking of user and usage. It can also be accessed 24 hours a day, 7 days a week which gives learners both the advantage and flexibility of completing the course at their own pace and to suit their work schedule.

Our Safeguarding Leadership E-learning course offers a clear overview of the roles and responsibilities as well as skills and knowledge needed by leaders and managers to safeguard children and adults at risk.

It is designed to help Supervisors, Frontline and Senior Managers in Children’s and Adult Services, Health, Education, the Police, Private, Voluntary and Independent sectors in a number of ways. These include being able to meet their responsibilities to safeguard and promote the welfare of children and adults at risk; provide support and guidance to help frontline staff make clear and appropriate decisions; have the skills to challenge frontline staff in their work with parents and carers and promote best practice in supporting and supervising staff who work with children or adults at risk.

Our Safeguarding Leadership E-Learning course adopts a modular approach allowing Senior Managers and Councillors to undertake the Leadership module and Team and Supervisors to choose the Supervision module. It also draws on the experience of leaders and managers from a range of agencies in a number of photo-animated interviews and includes interactive quizzes to further engage learners.

As with all our courses, Safeguarding Leadership E-Learning can be customised for each individual organisation and can be accessed 24 hours a day, 7 days a week.

Hidden Harm refers to the serious impact of a parent or carer’s problem drug and alcohol use on their children’s health and well-being. It has been developed in relation to the government’s emphasis in 2011/12 on children being helped to achieve more.

Our Hidden Harm E-Learning course is an awareness level programme designed to help practitioners in Children’s and Adult Services, Health, Education and the private, voluntary and independent sectors in a number of ways. These include understanding the impact of parent’s problem drug and alcohol use on children; the needs of the children of problem drug users; the range of service provision for children of problem drug users and the importance of integrated working for problem drug-using parents and their families.

Our high quality course contains interactive interviews with parents with problem drug and alcohol use plus quizzes to further engage learners. As with all our courses, it can be customised for each individual organisation and can be accessed 24 hours a day, 7 days a week.

The National Skills Academy Review Panel praised Kwango’s clear understanding of how the Equality, Diversity and Inclusion targets are core to the organisation’s vision and mission and how the flexibility, accessibility and costs of the programmes are very attractive for learners and employers.

Steve Gould, Director of Kwango, said: ‘We are delighted to win this award. We welcome and value independent accreditation from an organisation whose remit is to promote excellence in Social Care Training. This is a means of quality assuring our e-learning courses and our customers can be confident that our organisation and programmes have passed the rigorous scrutiny necessary to achieve this endorsement’.